# addresses all robots by using wild card *

User-agent: *
# list folders robots are not allowed to index
Disallow: /help/
Disallow: /css/
Disallow: /downloads/
Disallow: /images/
Disallow: /class/
Disallow: /videos/
Disallow: /vtwelve/
Disallow: /Version14/
Disallow: /Demo/


# list specific files robots are not allowed to index
Disallow: cispro.swf
Disallow: ncisupport.exe
Disallow: supportfiles.html
Disallow: thumbs.db
Disallow: remotesupport3.jpg